Effective Date: 1 August 2026
Welcome to City Saathi ("City Saathi", "we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the City Saathi mobile application, partner application, and website (collectively, the "Services").
By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
To provide our services effectively, we may collect the following information.
Personal Information
Full Name
Mobile Number
Email Address
Profile Photograph (Optional)
Residential or Business Address
City and State
Business Details (for Service Providers)
Account Information
Login Credentials
User Preferences
Profile Information
Service Categories
Business Description
Device Information
When you use our Services, we may automatically collect information including:
Device Type
Operating System
App Version
Device Identifiers
IP Address
Browser Information
Location Information
With your permission, we may collect your approximate or precise location to help you discover nearby service providers and improve your overall experience.
How We Use Your Information
We use your information to:
Create and manage your account.
Display relevant local service providers.
Help customers discover nearby businesses.
Allow customers to connect directly with service providers.
Improve our products and services.
Respond to customer support enquiries.
Send important service updates and notifications.
Prevent fraud, misuse, and unauthorised activities.
Comply with applicable legal obligations.
3. Information for Service Providers
If you register as a City Saathi Partner, certain information may be displayed publicly to help customers discover your business.
This may include:
Business Name
Business Logo or Profile Photo
Services Offered
Contact Number
Business Address or Service Area
Business Description
Working Hours
Images uploaded by you
Only information intended for public visibility will be displayed on the platform.
How We Share Your Information
We value your privacy and do not sell your personal information.
We may share your information with:
Customers and service providers to facilitate communication.
Third-party service providers who assist in operating our platform.
Government authorities when required by applicable law.
Legal advisors where necessary to protect our rights.
All third-party partners are required to handle your information responsibly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.
Your Rights
You may have the right to:
Access your personal information.
Update or correct inaccurate information.
Delete your account.
Withdraw permissions such as location access.
Request deletion of your personal data where permitted by law.
To exercise these rights, please contact us using the information provided below.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Improve website performance.
Remember your preferences.
Analyse website traffic.
Enhance user experience.
You may disable cookies through your browser settings; however, some features of the website may not function properly.
Third-Party Links
Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before sharing your information.
Children's Privacy
City Saathi is intended for users who are 18 years of age or older.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take appropriate steps to remove such information.
Data Retention
We retain your information only for as long as necessary to:
Provide our Services.
Maintain your account.
Resolve disputes.
Enforce our legal agreements.
Comply with legal and regulatory requirements.
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices.
Any updates will be posted on this page with a revised Effective Date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.
City Saathi
Email: purplepanda1950@gmail.com
Phone: +91 74500-25500
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM
We will make every reasonable effort to respond to your enquiry as soon as possible.
Consent
By accessing or using the City Saathi website, mobile application, or partner application, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
